CallCenterWorld 2010: All good things come in threes

itCampus launches fireworks of innovations at CallCenterWorld 2010: Premiere of ELSBETH Software as a Service, ELSBETH VocalCoach 2.0 and ELSBETH PowerContact Xpress

itCampus will be presenting three technological innovations at this year’s CallCenterWorld 2010 from 9 to 11 February starting with the new distribution model ELSBETH Software as a Service (SaaS). Visitors are invited to try the system by setting up their own trial SaaS-campaign. ELSBETH SaaS already offers the ELSBETH PredictiveDialer, ELSBETH PowerContact as well as the ELSBETH Voice & Data Recorder “on demand” via the internet or a telephone connection. This customer-friendly solution allows you to boost the mobility, flexibility and performance of your communication at a low investment cost.

ELSBETH Software as a Service at a glance:

• ELSBETH products are available on demand; no need for you to invest in new technical equipment!
• Short-term peaks that would normally exceed the capacity of your company can be easily accommodated by ELSBETH SaaS!
• Simple pricing for optimum of flexibility and liquidity: You pay for the call time only!
• The tried and tested ELSBETH technology ensures the maximum possible efficiency, data security and legal compliance!

itCampus will also present the new version 2.0 of the ELSBETH VocalCoach. The groundbreaking Live-Client feature allows for fully automated real-time call monitoring. For example, if relevant information is not mentioned during the conclusion of a contract on the telephone, ELSBETH VocalCoach 2.0 will immediately inform the agent about this error, so he can correct it during the same call.  The improved efficiency and quality is highly advantageous for the company, since it reduces the time required for quality assurance. Moreover, real-time monitoring is an important factor for improving the legal conformity of your customer communication.

ELSBETH VocalCoach 2.0 at a glance:

• Live-Feature: effective support of agents during calls by minimizing the individual error rate; less time for evaluation required from QA department; improved legal conformity regarding Opt-Ins and conclusion of contracts on the phone
• Role management: fully configurable management of user and access rights for tailored statistics – evaluations available on agent, coach and management level
• Manual post-processing: Call results can now not only be viewed but also commented and changed
• Multilingual/international: basically ELSBETH VocalCoach can be used in any language – it only needs to be configured once and taught the language in question; momentarily it is being adjusted to British English

itCampus will also launch ELSBETH PowerContact Xpress – an advantage package tailored to provide small and medium-sized companies with the means necessary for professional customer communication. Three unlimited licenses of the renowned campaign management system ELSBETH PowerContact are an essential part of this special offer at CCW 2010.

itCampus at CallCenterWorld 2010:
9 to 11 February 2010, Estrel Convention Center Berlin, UK Plaza

Contact:
itCampus Software- und Systemhaus GmbH
Franziska Manko
Tel.: +49. 341 49 28 72 40
Fax: +49. 341 4 92 87 01
Email

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