ELSBETH VocalCoach (EVC) is an unique software solution for automatic call quality assurance and optimization. On the basis of a parallel dual-layer search for phrases and key words EVC analyzes individual calls with regard to certain, predefined requirements. Based on market-leading speech recognition software EVC evaluates the agent and customer channel of a call recording and presents the results in different formats making the data very easy to interrogate.

The EVC Configurator enables you to define the requirements for your campaigns and quickly get them running. Depending on your campaign, you can choose different evaluators: RequiredPhrases, DialogPairs, GoodPhrases & BadPhrases and ClearSpeaking. The EVC Analyzer presents the data graphically, making analysis of the call, agent or campaign very quick and easy. EVC enables you to automatically monitor the quality of all inbound and outbound calls on a 100% objective basis, checking against your predetermined quality management and call compliance criteria.

Play it safe – count on ELSBETH!