At a Glance:

Legal compliance

• 100 % validation of contracts concluded on the telephone
• 100 % validation that vital information is shared with the customer preventing disputes and call backs
• Verification and documentation of essential statements within the conversation which is particularly important for financial services
• Compliance with laws and regulations on a call by call basis can be proved

Efficiency

• Enormous savings in terms of staff time can be made when it comes to analyzing and assessing calls with far more reliable and superior results
• Identification of individual agent training needs
• Swift and easy set up of campaigns thanks to the graphical EVC Configurator
• Quick, user friendly graphical summary of the results for each call within the EVC Analyzer

Quality assurance

• Monitoring of the whole telephone conversation with your customers
• Evaluation of the call quality for entire campaigns at the click of a button
• Clear and comparable results due to the standard evaluation criteria
• Transparency of conversations reassures and protects you and your clients
• Methodical analysis of each call leads to recommendations for enhancements to not just what was said but how it was said to the customer
• Increased customer satisfaction and loyalty through continuous improvement and high quality conversations

Investment security

• Modular architecture and open interfaces
• Data analysis results can be exported in established formats (e. g. MS SQL Server, CSV)
• Continuous enhancement and further developments are made available to existing customers