ELSBETH PowerContact (EPC) is the user-friendly, comprehensive solution for efficient and effective management of campaigns. It is web enabled allowing your agents to work in virtual teams from different locations via the internet.

EPC is compatible with inbound and outbound campaigns and supports the inbound functionalities of the ELSBETH PredictiveDialer.

The EPC campaignmanagement tool consists of two central applications: EPC Administrator and EPC Client. EPC Administrator is the control centre. In a matter of minutes, you can create, manage and monitor campaigns without the need for any hard coding. This makes EPC Administrator a time efficient, powerful and easy-to-use management tool. EPC Client is the application which the agent uses when calling contacts. The user guidance is highly intuitive and both installation and configuration are made easy by MS.ClickOnce.