webMethods Communicate - made by itCampus - is the new BPM tool of Software AGs webMethods Suite. With webMethods Communicate you are able to seamlessly embed your communication capabilities into your automated business processes. You can control and monitor them independently of your ITC infrastructure. webMethods Communicate is real "Communication Enabled Business Process Management".

The new communication layer enables webMethods to embed telephone, SMS or Email queries just as easily into the process chain as automated speech dialogs and telephone conferences. It is even possible to integrate complete service or call center organizations. Efficiency and service quality of business processes can be increased: employees can make decisions faster, work together more efficiently and ensure that all processes are completed on time no matter where they are working from. 

How you will benefit by using webMethods Communicate

• Reduces costs and handling time
• Improves efficiency and service quality
• Increases responsiveness regardless of the physical location of a person
• Increases customer satisfaction
• Seamless integration in existing PBX-systems - no integration costs

See the video of webMethods Communicate